1

A

Remote technical support services
1. Abnormal correspondence in the use of object system
2. Answer questions in the process
When the hardware equipment fails, the agent updates the important security patch updates to the original factory

Regular service
Working day 4 hours response

2

B

Visit regularly
1. Regularly check the health status of the system and issue a report

Value-added services
Three months

3

C

Failure and performance monitoring
1. Configure performance monitoring for the object system
2, object system in poor health, the host resources nervous, abnormal configuration changes, disk failure, the system to a specified service (and SMS), E-mail information service engineers identify faults or abnormal, after analyzing the initiative door-to-door service

Value-added services
Working day 4 hours response

4

D

Emergency on-site service
1. Technical engineers respond to customer requests

Value-added services
7×24×4 response

5

E

Cold standby service for hardware equipment
1. When the customer's existing service level fails to respond to some emergency breakdowns, we provide other corresponding functional equipment for emergency standby service, and ensure the normal operation of the network

Value-added services
7×24×4 response